Get premium service and after-sales support.
Review the status of your Apple Warranty and see if you're eligible to renew your coverage.
Check Apple Warranty →Check the status of your device repair and see when you can possibly get it back.
Track Your Repairs →Check real-time update of foot traffic from our different service centers near you.
Check Live Foot Traffic →Choose from our variety of repair services and enjoy your device with the assurance of our support.
Carry-in Repair
Ship and Fix Service
Store Drop-off
The Mobile Care Premium Program serves customers who purchase the all-new iPhone from Power Mac Center and The Loop stores, webstore, and marketplaces, beginning October 20, 2023.
Unlimited free software fix fee
Unlimited free diagnostic fee
Unlimited free non-repair services fee
One-time one-way free shipping fee
Apple Limited Warranty | *MobileCare Premium Program | |
---|---|---|
Diagnostics | ✓ | ✓ |
Software Fix | ⊖ | ✓ |
Non-Repair Services | ⊖ | ✓ |
Hardware Repair / Replacement | ✓ | ⊖ |
Shipping | ⊖ | ✓ |
Duration | 1 Year | 2 Years |
Service Location | Any Authorized Apple Service Provider | Mobile Care |
*Terms and conditions apply.
Upload your receipt or proof of purchase and get the protection you deserve.
Customers are encouraged to retain their receipts and, for added convenience, to upload their proof of purchase through the provided link. This is to swiftly verify their eligibility for program benefits.
Check if your iPhone model is eligible for repair.
This service is available at select Service Centers.
Premium corporate services from your premiere Apple partner in the Philippines through Mobile Care.
Mobile Care Services Phils., Inc. is the largest Apple Service Provider in the Philippines. We have been recognised as a Premium Service Provider, a distinction given to an elite list of Apple Service Providers all over the globe that meet Apple’s stringent service standards. Fully equipped to offer fast and efficient repairs with Apple Certified Technicians and an exclusive access to genuine Apple parts, Mobilecare Services accommodates personal and enterprise service requirements.
Mobile Care Services Phils., Inc. AASP or Apple Authorized Service Providers offer 3 options to our retail customers.
The proof of purchase must be presented upon surrendering the device for repair. If the document is not available, Mobile Care Services AASP will access the Apple Global database providing us details about an Apple Product including remaining days of warranty.
Mobile Care Services maintains a pool of Apple Certified Engineers and Support Professionals. Repair tools prescribed by Apple are used by Apple Certified Engineers during the course of diagnosis to ensure the quality of repair of your device.
As an Authorized Service Provider, Apple has granted Mobile Care Services AASPs an exclusive access to genuine Apple parts and order them from Apple HQ Singapore.
Mobile Care Services AASP has branches in Sm City Clark Pampanga, Robinson’s Galleria Cebu, Festive Walk Iloilo, Limketkai Centre Cagayan De Oro, Abreeza Mall Davao, and KCC Mall Zamboanga. For areas with limited to no access to our service centers, customers in other provinces can take advantage of our Ship and Fix Service. You may send an email to [email protected].
Diagnosis: 2-3 days
Turn-around Time: Could be as short as 1-2 weeks depending on the parts that needs replacement, maximum 3-4 weeks.
Diagnosis: 1-2 days
Turn-around Time: All required parts for replacement of items are coming from Apple HQ Singapore and would undergo government mandated process and requirements that would take approximately 2-3 weeks to a maximum of 1 month.
Apple assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.
We have published rates available in our Service Centers which includes Diagnostic and Software fees for billed service repairs. A service quotation is sent to customers for approval, and 50% downpayment of the total repair cost is required in order for Mobile Care Services to place an order to Apple. Customers may opt to pay at Mobile Care Service Centers or through online facilities. Contact us and we will provide you with an accurate scheme of fees for your repair.
Customers will be receiving SMS and Email from our team to update the status of their repair. They can check the real time status of their devices through our Online Service Tracking by entering the Acknowledgement Receipt number and the customer’s last name.
Advanced Exchange Program is a billed option provided by Apple for out-of-warranty units and voided from warranty units. Advance Exchange Program is also available for Mac Desktops and Portables replacement parts. Defective parts/units are shipped back to Apple and content will no longer be retrieved.
Yes. Scratches, dents, liquid contact, or physical damage may void the warranty of your Apple product. Please see http://www.apple.com/legal/warranty for more detailed information.
Our Mobile Care Services Enterprise Solutions Team provides software and hardware solutions for a wide range of Apple products to corporate clients. All maintenance services offered are secured under a standard agreement between Mobile Care Services and the client. Our standard agreement may be customized to fit the needs of our corporate clients within Apple’s Product Terms and Conditions. Contact our Enterprise Solutions Team at [email protected]
Our Ship and Fix Service was developed primarily for Mobilecare Services client’s convenience. It aims to provide service and support to neighboring cities beyond our locations. Shipping Fees apply to In Warranty and Out of Warranty devices. Send your inquiries or requests to [email protected] or call our Customer Care hotline at (02) 8725-4762.
Customers may reach us from Monday to Saturday, 8 am to 5 pm, through our Customer Care Hotline (02) 8725-4PMC (4762) and email support [email protected].
Customers may also join our Viber Community through this link: https://tinyurl.com/PMCServiceViber, or chat with our Customer Care Representatives via our Chatbot at http://iksi.link/pmc.
No, it is not included. If the reported issue was resolved by either Restoration/Reformatting and the Apple device is still under warranty, the customer needs to pay the Software Fee. No warranty will be provided for devices resolved by Software Fix.
6 Steps to do before bringing your Apple device to Mobilecare Services for repair: